Client centric strategies, client journey mapping, legal design thinking and user experience. You’ve heard the terms, but do you know how they all combine to create an exceptional level of engagement, interaction, communication, and collaboration for outstanding service/product delivery for clients?
Client experience designers do!
In this online session, Beaton partner Kim Wiegand joins Melissa Lyon, Executive Director and Experience Designer, Hive Legal and CLI Advisory Board member; Sam Burrett, Manager, Clients & Markets, Clayton Utz and CLI Emerging Leaders Board member; Carl White, Director, NewLaw, PwC Australia and Founder, CXINLA.
This session was part of the COL-CLI NewLaw Careers Summit 2022 program on 17 May 2022.