Beaton partners George Beaton and Jon Huxley join host Graham Seldon on this episode of A Legal High podcast.
In this insightful conversation, George and Jon offer their expertise and insights on CX for legal firms including:
- The four phases of CX
- How clients are happy to pay more for a great client experience
- The top 3 drivers of client satisfaction
- The role BD & M play in bringing the client voice back to the firm
- Most importantly, how to make good CX simple