Is EX the new CX?

There are signs that employee experience (EX) may be the next priority for organisations, following the major emphasis on client experience (CX).

While CX is the sum of all interactions a customer has with a company, EX is the sum of everything an employee experiences throughout his or her connection with an organisation. This is good news for staff! Innovative leaders and HR teams are thinking beyond staff satisfaction and employee engagement to look at the entire employee experience.

Successful organisations offer better employee experiences that attract better staff and keep them engaged.  They proactively design and manage EX, not just respond to annual staff engagement surveys. A key result is better customer service: a virtuous circle.

We are now in a very competitive environment where the best people are in increasing demand. According to IdeaSpies Employee Innovation research, staff are less likely to want to work in organisations where they are not valued and don’t have a voice to influence outcomes. Instead they want to work in organisations that value innovation and the role that they can play in it.

Hear from an expert panel featuring Beaton partner Kim Wiegand discussing this issue at the 2022 Forward Fest on the Sunshine Coast.

This session will run on day one of the conference, at 9.15 – 9.50am in Hall 2.

Speakers include:

  • Kim Wiegand, Partner, Beaton
  • Peter Dombkins, Director, NewLaw PWC
  • Melissa Lyon, Executive Director & Experience Designer, Hive Legal

This session will be moderated by Lynn Wood, Founder and Chief Idea Spy of Idea Spies.

Kim will also speak in a second, afternoon session on “Map your client-experience iceberg” from 2.55pm – 4.05pm on level one.

For information and to register head to the Forward Fest website.