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Research.Reveal.

the Beaton blog

View allNewsBrand HealthBusiness DevelopmentClient FeedbackCompetitor BenchmarkingCX TransformationMarket ResearchPricingStrategyQ&A Interviews

What’s the key to client loyalty? Diagnose their dissatisfaction

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Is your firm known for complex or routine work? It pays to find out

Is your firm known for complex or routine work? It pays to find out

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How client feedback determines winners of the client choice awards

How client feedback determines winners of Client Choice Awards

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What’s in a name? Business development and branding start here

What’s in a name? Business development and branding start here

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Six professional services trends to watch in 2023 – Part two

Six professional services trends to watch in 2023 – Part two

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Six professional services trends to watch in 2023 – Part one

Six professional services trends to watch in 2023 – Part one

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New market research highlights what women (clients) want

New market research highlights what women (clients) want

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Client loyalty in 2023: what can firms control?

Client loyalty in 2023: what can firms control?

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What is CX and why does it matter

What is CX and why does it matter?

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A new weapon in the war for talent CX

A new weapon in the war for talent: CX

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Report evidences ‘single most powerful and sustainable market differentiator for your firm’

CX report evidences ‘single most powerful and sustainable market differentiator for your firm’

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Measuring success: why you need external feedback

Measuring success: why you need external feedback

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Not benchmarking externally? Here’s proof you risk falling behind

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Client service consistency: important or not?

Client service consistency: important or not?

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Strategic marketing to maximise ROI for law firms

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Why I joined beaton as a Partner: Libby Maynard

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Business development skills for purposeful connections with clients

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Recapping season one of 3in30

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The role of CX and EX for continuous growth

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How professional services firms can better support their clients affected by COVID-19

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How much should you spend on marketing?

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Announcing 3in30, beaton’s new webinar series

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How beaton is putting our foot on the digital transformation pedal

How beaton is putting our foot on the digital transformation pedal

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COVID-19 is making it tough out there for clients

COVID-19 is making it tough out there for clients

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Is your firm set up for excellent client experience?

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Using client feedback data to improve value delivered to clients – a lesson for architects

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The ongoing relationship phase of the client journey – Lessons for Consulting Engineering Firms

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ROI opportunities for professional services firms investing in client experience programs

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Three key insights into the client experience in consulting engineering

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When clients are prepared to pay more

When clients are prepared to pay more

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Why clients switch consulting firms

Why clients switch consulting firms

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Clients will pay more for excellent client experience (CX)

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Using client feedback in professional services – a structured research approach

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Why I joined beaton as a Partner: Jon Huxley

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Why I joined beaton as a Partner: Paul Bonomy

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Trends in consideration making the shortlist

Trends in consideration: making the shortlist

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The #1 driver of client loyalty and revenue growth

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why your firm needs multiple business models

Why your firm needs multiple business models

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Expanded and updated Privacy and Confidentiality Policy

Expanded and updated privacy and confidentiality policy

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The relationship between NPS and your reputation

The relationship between Net Promoter Scores and your reputation

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Attribute explanations for the beatonbenchmarks

Attribute explanations for the beatonbenchmarks

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Is your brand promise relevant to your clients and people?

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Enhancing the beatonbenchmarks with factor analysis

Enhancing the beatonbenchmarks with factor analysis

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Excellent market research starts with a great brief

Excellent market research starts with a great brief

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Are you moving your NPS dial

Are you moving your Net Promoter Score dial?

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Transactional versus relationship NPS surveys

Transactional versus relationship NPS surveys: Why the difference matters

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Mirror on the wall which firms have the highest relationship NPS of all

Mirror on the wall which firms have the highest relationship Net Promoter Score of all?

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Five ways beatonbenchmarks value proposition is better than ever

Five ways beatonbenchmarks value proposition is better than ever

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What is NPS and should you use it

What is NPS and should you use it?

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Note on technical improvements to beatonbenchmarks

Note on technical improvements to beatonbenchmarks

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Handling client complaints – A lesson for every professional services firm

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The price and value difference

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3 reasons professional services firms need more market research

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